Hotel news and insights for current and aspiring leaders.
WEBDec 9, 2022 · eHotelier Insights is a website that provides hotel news, insights and trends for current and aspiring hotel leaders. You can find articles, podcasts, e-learning and more on topics such as technology, sustainability, revenue management, careers and more.
The top 10 hotel performance metrics - eHotelier
WEBJun 7, 2022 · Learn how to measure and improve your hotel's revenue, occupancy, profit, and market share with these key metrics. Find out how to calculate and optimize RevPar, ADR, GOP, GOPPAR, MPI, ALOS, RGI, and more.
The Latest Developments and Trends in Hospitality for 2020
WEBDec 8, 2020 · People find sports as a way to unwind and improve quality of life, with recommendations pointing to exercise at least 30 to 40 minutes a day. Also, many feel the need to relax and are willing to spend, with estimates going from a $639 billion market, to $919.4 billion by the end of 2020 (Global Wellness Institute).
Insights Archives - Insights - eHotelier
WEBLeveraging concerts, sports events, and music festivals for direct bookings. Hotel owners should ensure that they have strategies and systems in place to help them leverage the world of music and sports tourism. Here are 5 such strategies that will help to make the most of such events and drive up direct bookings.
Top 5 essential hotel management tips for the perfect guest
WEBMay 5, 2021 · Choice of pillows (thickness, size, material) Complimentary breakfast or cocktail hour – drinks and snacks, with the possibility of customizing to your hotel´s location (e.g. local delicacies) Tablet or phone for guest use. Local turndown gift. Small exercise equipment for long-stay/regular guests.
Customer feedback on hospitality experiences: 5 best practices
WEBSep 7, 2022 · Asking customers for reviews – best practices. 1. Ask customers for reviews instead/on top of ratings. Writing a text about one’s opinions makes them more apparent in the customer’s mind. Writing is also a more social interaction than rating, enabling the customer to become more connected to the reviewee. 2.
How hotels can measure their success in 2021 - eHotelier
WEBDec 18, 2020 · The ADR or Average Daily Rate is calculated by dividing the number of rooms sold by the revenue earned from said rooms. This KPI is usually used to compare hotels’ historic performance and benchmark themselves against similar or competing hotels in the same market. ADR is also a lever normally used to impact occupancy rates as explained above.
COVID19 Hospitality Insights and Resources - eHotelier Insights
WEBStay ahead of all COVID-19 hospitality insights and resources published on eHotelier. Learn from experts on how hoteliers, hotels and hospitality organisations are protecting their staff, customers and businesses in this continuing global health crisis.
Why employee engagement is so important in the hospitality industry
WEBSep 20, 2021 · When one of your employees needs to attend to an emergency or is confronted with an irate or disrespectful customer, part of employee engagement is to actually step up for or cover them. Should there be an honest case of mental or physical exhaustion, accommodate their leaves for them to recharge. 5. …
Global News Archives - Insights - eHotelier
WEBIHG Hotels & Resorts and Sankari to launch the world’s first upper luxury standalone regent residences in Dubai. IHG® Hotels & Resorts, one of the world’s leading hotel companies, has announced the launch of the first Regent Residences in the Middle East through an agreement with Sankari, a premier luxury real estate developer in Dubai.
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