WASHINGTON—The FCC has launched a formal proceeding to review the quality of support that cable, broadband, satellite TV, and voice service providers give their customers. The notice of inquiry (NOI) ...

The Federal Communications Commission (FCC) launched a formal proceeding to review customer service practices by cable, broadband, satellite TV and voice service providers in a bid to improve the ...

The FCC has fixed its watchful eye on the often lousy customer service we get from telecom providers. The agency said on ...