One of the industries most in need of customer database software is e-commerce - and the solution that businesses should ...

Jennifer Buaas is the deputy chief information officer of Customer Service Management for the Texas Health and Human Services Commission. She oversees the project management, service management, ...

Customer Master Data Management (CMDM) is about collecting and maintaining accurate customer information across an ...

HOW AND WHY IS THE INFORMATION WORLD CHANGING? The age old marketing concept - that the customer is king - has been given new life and new corporate relevance by the development of low cost, ...

I see it play out all the time in my line of work, where winning new business comes down to the little things—leveraging the right contacts at the right time. For example, this might mean making a ...

Two cloud-based customer relationship-management companies’ failure to implement standard cybersecurity protections made them ...

Agents get information about the customer, enabling them to provide ... agile and helps them make decisions faster. · Knowledge Management: To wrap up our interview, Tobey said, “AI management ...

By investing in a comprehensive PXM platform, businesses can move toward more sustainable growth and happier customers.

Electronics and Telecommunications Research Institute (ETRI) announced that at the end of August, they reached an agreement ...