Jennifer Buaas is the deputy chief information officer of Customer Service Management for the Texas Health and Human Services Commission. She oversees the project management, service management, ...

Postmaster General Louis DeJoy has butted heads with its regulator and members of Congress who have told USPS to pause or slow down its 10-year reform plan.

The platform’s AI-driven virtual assistants seamlessly handle calls, empowering businesses to focus on core operations while delivering exceptional customer service. These virtual agents answer ...

These things, coupled with strong revenue growth, good profitability, a sound balance sheet and a market cap of $3.5 trillion ...

CRMs in use today have the same frameworks and tech from the last 20-30 years. The future of CRM requires companies to ...

Partnership with Europe’s biggest retailer will offer client-side encryption and ensure data doesn’t leave Germany.

We are excited to invite you to Verraki Partner’s upcoming FREE Webinar on "AI for Business Growth - Driving Digital ...

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Electronics and Telecommunications Research Institute (ETRI) announced that at the end of August, they reached an agreement ...

AI provides a revolutionary approach to CRM security by utilizing its data analysis, anomaly detection, and threat ...

Two cloud-based customer relationship-management companies’ failure to implement standard cybersecurity protections made them ...

Descope, the drag & drop customer identity and access management (CIAM) platform, today announced a host of capabilities to ...