Creating an excellent customer experience requires adopting a people-centric approach to business decisions and actions.

The true value of gen AI goes beyond cost savings and efficiency gains—it lies in its ability to transform processes, spark innovation, and empower better decision-making. In this evolving landscape, ...

Jazz, together with JazzCash, Mobilink Microfinance Bank (MMBL), and other VEON Group digital entities in Pakistan, has ...

Consumption-based licensing models align costs more directly with usage and the value received, says Aldo van Tonder, chief ...

Customer-centric focus is essential. B2B success depends on prioritizing customer relationships and long-term value creation.

It’s a level of customer engagement that’s becoming the ... are investing hundreds of dollars because they see significant ...

There are many things the US election didn’t change — including European regulations, consumer pressures, worsening effects ...

In our series exploring new business models, Gill Wildman, director of Upstarter incubator, argues they need to be designed ...