CRMs in use today have the same frameworks and tech from the last 20-30 years. The future of CRM requires companies to ...

Jennifer Buaas is the deputy chief information officer of Customer Service Management for the Texas Health and Human Services Commission. She oversees the project management, service management, ...

A primary advantage of merchant services lies in their ability to ensure hassle-free transactions. With advanced technology, ...

Q1 2025 Earnings Call Transcript November 15, 2024 Operator: Good afternoon, and welcome to the eGain Fiscal 2025 First ...

The platform’s AI-driven virtual assistants seamlessly handle calls, empowering businesses to focus on core operations while delivering exceptional customer service. These virtual agents answer ...

Q3 2024 Earnings Call Transcript November 12, 2024 Operator: Third Quarter 2024 Earnings Conference Call. My name is Sherry, ...

Postmaster General Louis DeJoy has butted heads with its regulator and members of Congress who have told USPS to pause or slow down its 10-year reform plan.

Companies' C-suites are expanding with roles like chief data or legal officer as CEOs facing greater complexity pad the ...

These things, coupled with strong revenue growth, good profitability, a sound balance sheet and a market cap of $3.5 trillion ...

Gov. Greg Gianforte's office stated that Marina Yoshioka, the agency's chief operating officer, would serve as acting ...

Mobivity Holdings Corp. (PNK: MFON) Q3 2024 Earnings Call Transcript November 15, 2024 ...