Jennifer Buaas is the deputy chief information officer of Customer Service Management for the Texas Health and Human Services Commission. She oversees the project management, service management, ...

Postmaster General Louis DeJoy has butted heads with its regulator and members of Congress who have told USPS to pause or slow down its 10-year reform plan.

Search engine optimization helps online businesses improve their visibility on search engine results pages in order to drive ...

These things, coupled with strong revenue growth, good profitability, a sound balance sheet and a market cap of $3.5 trillion ...

CRMs in use today have the same frameworks and tech from the last 20-30 years. The future of CRM requires companies to ...

Electronics and Telecommunications Research Institute (ETRI) announced that at the end of August, they reached an agreement ...

AI provides a revolutionary approach to CRM security by utilizing its data analysis, anomaly detection, and threat ...

Two cloud-based customer relationship-management companies’ failure to implement standard cybersecurity protections made them ...

Descope, the drag & drop customer identity and access management (CIAM) platform, today announced a host of capabilities to ...

NetSol Technologies, Inc. (NASDAQ: NTWK) Q1 2025 Earnings Call Transcript November 13, 2024 ...

The word “exceptional” certainly applies to Lenovo. I’ve not seen a company that does a better job of agile planning across ...

For home care agencies, CRMs are the future of marketing. These tools allow you to streamline the journey from lead to client ...