Customer loyalty was the subject of a Grocery Impact session moderated by PG's Gina Acosta and featuring Diana Medina, of ...

CRMs in use today have the same frameworks and tech from the last 20-30 years. The future of CRM requires companies to ...

Creating an excellent customer experience requires adopting a people-centric approach to business decisions and actions.

Jazz, together with JazzCash, Mobilink Microfinance Bank (MMBL), and other VEON Group digital entities in Pakistan, has ...

The true value of gen AI goes beyond cost savings and efficiency gains—it lies in its ability to transform processes, spark innovation, and empower better decision-making. In this evolving landscape, ...

Retailers with fan-favorite food brands see stronger loyalty and higher wallet share, Bain & Company found in a new report.

See how advanced customer journey analytics enables businesses to craft personalized experiences that meet modern customer ...

This streamlined process lets you uncover search behavior, map audience intent and find SEO opportunities even with limited ...

By actively engaging with customer feedback, businesses can identify areas where automation can streamline processes, making ...

The value of COMMUNITY reflects ... in their wellness and financial journey. Aviva stands out in India’s life insurance ...

A centralized CS department should never be seen as simply a layer of overhead, but as a strategic investment that unites all ...